Pathetic service

Good Day

For several months I have been trying to obtain a report. I have requested to send my ID and proof of address. I keep receiving an error message on the portal advising my documents have not been verified.

I need to log a dispute for DMC listing Markhams account as unpaid. This account is prescribed and is preventing me from obtaining a bond.

I constantly receive a reference number and then an email stating that the case is closed. Tried calling to no avail.