Pathetic service!

I logged a dispute online on the 14th of November 2020 for my accounts to be updated as it has been closed for month but not update on the profile. According to them it will take up to 20 days to update any disputes. they requested documentation on the 16th of November which I've sent through immediately. on the 4th of December they requested the same documents that they apparently never received of which I have the proof that it was sent to them. I phoned this morning to follow up and according to Angelina it has only been day 8 since call was logged and I need to wait 20 days. She did not even try to care or really assist me. I am in the process of applying for a home loan and everything is on hold because Transunion consultants cannot do their jobs properly! So I guess I need to sit and wait till the 20 passes and then someone will wake up to work on my dispute. Ridiculous!