Pathetic SERVICE

I log into my Transunion report and see that 1. my report is inundated, 2. my report reflects that I am under debt review. When I phoned Transunion on 20/04/21, I was politely advised that I have to pay for an updated report.. WTH - I paid for an updated in January 2021 when I logged a dispute for the exact same thing. so how now does it become my problem, that I get a report that is incorrect.