Pathetic service

Item: Transunion Credit Bureau
Rating: 1
Author: Dean P

Every time I escalate Transunion on Hello Peter I am advised via automatic reply that some one will contact me. I have had this query since 12 March 2024 with no resolution. I have written o NCR who also take 3 to 6 months to respond.

Helpful (0)

Replies (4)

Transunion Credit Bureau's replyOfficial

16 Sept 2025, 07:37

Hi there, thank you for contacting TransUnion South Africa,

I have escalated your query and one of our agents will be contacting you with feedback.

Transunion Credit Bureau's reply16 Sept 2025, 07:37

Official

Hi there, thank you for contacting TransUnion South Africa,

I have escalated your query and one of our agents will be contacting you with feedback.

Dean P's updateReviewer Update

17 Sept 2025, 10:33

An agent called me promising to get the right department to call me. Still awaiting that call.

Dean P's update17 Sept 2025, 10:33

Reviewer Update

An agent called me promising to get the right department to call me. Still awaiting that call.

Dean P's updateReviewer Update

17 Sept 2025, 15:23

Today I received a report. However I can still not login. I was advised to call to log the disputes. You receive a whatsapp from AI. Could not be assisted.

Dean P's update17 Sept 2025, 15:23

Reviewer Update

Today I received a report. However I can still not login. I was advised to call to log the disputes. You receive a whatsapp from AI. Could not be assisted.

Dean P's updateReviewer Update

19 Sept 2025, 11:40

As of today 19 September 2025. The adverse listings or Not Updated listings have not been removed despite receiving calls from Agents of Transunion. We have a letter from DMC stating that the debt is prescribed and Transunion has not removed it and it states unpaid 150 days

Dean P's update19 Sept 2025, 11:40

Reviewer Update