Pathetic Poor service Transunion

Pathetic poor service from Transunion. My password has been locked since 2021. I have since called the Transunion call center on more than 10 unsuccessful attempts in order to have my password reset. Recently on two fruitless attempts I spoke to the agents whom promised to send my credit report, since I have only received sms's .I then emailed the webadmin email address, Gloria form web admin requested my proof of address, I sent the proof of address, stipulating my ID number is the password and unfortunately all my proof of address documents are password protected. She unfortunately is unable to follow instructions or unable to read because since their has been no correspondence. Transunion was hacked a few years bank and it seems their incompetence has since never recovered. I fail to understand how Transunion is allowed to be a credit bureau service provider. I would hope that some competent person in the employ of Transunion will read this review and maybe assist me successfully.