Pathetic half the update done

I called in to have my credit profile updated and had an issue were I was asked to send through my ID proof of residence and my two accounts FNB and African bank paid up letters My profile was still reflecting under review and these two accounts were not updated I then get a mail and eventually my flag of debt review review was removed Today I call in an the service was pathetic from the first consultant the call was even dropped on me I then call in again and assisted by another consultant and was told the debt review flag was removed but the two accounts were not !!!!!! I’m in shock at the service you deliver to clients And I want this updated do not ask for information and deliver on half the job !!!!!!! This I s useless !!!!!!!!!!