Pathetic Customer Interaction
<p>Hi,</p> <p> </p> <p>I called in from ********** 611 and have a recorded call for thi ( 28-07-2016) spoke to some lady who quickly uttered her name, Wahieda or so.</p> <p> </p> <p>I must say that i have dealt with too many people in the servicing industry but she is the worse i have come across. Listening to assist the client is key for business and just a lesson for her would do her good in future. Using the HEAT technique has never dissappointed dissappointed individuals but left them happy. Hear,Empathise,Agree/apologise & Take down necessary notes.</p> <p> </p> <p>She started venting and hung up as if she is the client, well if you ask me that bad for business. She did not even obtain my details to check who assisted to confirm assistance or connection with the client.</p> <p> </p> <p>I would like to believe that your organization is there to assist most people who are interested so she ****s that vibe.</p> <p> </p> <p>Soft s****s would assist her in the long run and not only at work if thats the case.</p> <p> </p> <p>I type out this email in utter dissapointment and this client a poor reflection on the company.</p> <p> </p> <p>So yes she didnt help me as mentioned she hung up, so i have to call back again loosing money yet we on a junk status</p> <p> </p> <p>Come on</p> <p> </p> <p>Cheers</p>