Passing the buck between Customer S and Dispute L

The issue is very easy to understand why they do not want to deal with an issue but to only pass the buck between the centers. I raised a dispute with the customer center which notified me to contact the Dispute line. They stated that they do not have access to the consumer score and I have to contact the Customer center. They then say they cannot raise a dispute as they are not the dispute department.<br> <br> In essence it is the following: my credit score has declined over the year due not from having all accounts paid on time but when a cellphone company made an inquiry, your score is reduced every time they process it. Do not apply at more than one cellphone supplier or different contract options. You will pay for it for the two years on the damage on your credit score even if you do not take up the contracts at all. It does not make sense. Inquiries should be marked as that and removed if it does not end up on a payment process. <br> <br> I am taking this further.