Paid for report but not received

I purchased a credit report days ago and paid for the report with my credit card through sage pay. The payment cleared and I received an email from transunion that my credit report was available. Yet when I login, there is no credit report and they say they are still awaiting payment. I have the proof of payment from Sagepay and its gone off my credit card. I have tried to contact them via their website but the contact us page does not work - it does not let you submit a message. I have spoken to the call centre who were not helpful at all and just tried to sell me another dam report instead of trying to help me. If this is not resolved today I will be contacting sagepay and my bank to try reverse the payment as I have paid for a product that I have not received and cannot get support from Transunion at all.