Online Requests Not Actioned

On numerous occasions I have submitted documents through my profile for corrections to be made and they fall on deaf ears. I submit all the documents as requested and write a note. I have submitted proof of two accounts that have been closed in February 2017 and they still appear on my profile. I have sent requests to the bank in question and they have notified me the issue has been sorted out BUT THE ACCOUNTS ARE STILL ON MY PROFILE. On the 22nd August when I reviewed my credit report one of the two accounts had been removed by Standard Bank. On the 2nd September when I reviewed my report again, guess what the account reappeared. I pay a yearly subscription so I can manage my credit report. PLEASE EXPLAIN TO ME WHY IT IS SO DIFFICULT TO SORT MY REPORT OUT. I am in the unfortunate position that I have access to the internet but NOT A PRINTER. I have done what I can to get the documents to TransUnion but people hide behind a email address and can't call you to confirm your details and request. You get sent mail after mail and when you call in you listen to music for 20 minutes just to be told sorry we cant assist you. SO WHY AM I A FAITHFUL SUBSCRIBER IF I CANT BE ASSISTED!!!!!