Ongoing Issue with Paid-Up Loan – Urgent Attention Needed

Ongoing Issue with Paid-Up Loan – Urgent Attention Needed

I am beyond frustrated with the way my account with Boodle has been handled. I had a six-month loan, which was paid off last year. Despite multiple assurances from Boodle that a paid-up letter was sent to TransUnion to clear this from my record, nothing has been done.

I took matters into my own hands and contacted TransUnion directly with the paid-up letter, asking them to remove this from my record. Yet, here I am, still dealing with the consequences of your negligence. Both Boodle and TransUnion have failed me as a customer. I had assumed this was resolved back in January 2024, but I recently discovered that it wasn’t when I bought a car. My interest rate was sky-high, and when I asked the dealership why, they pointed directly to Boodle.

How is it fair that I paid this loan off in October 2023, yet it continues to haunt me? Because of your incompetence, my car installment is now significantly higher, and I’ll be paying for it for the next six years. Life is already tough with the rising cost of living—don't make it worse for people.

I hope that one day my profile will be updated, and this will be removed, but until then, know that for six years, you've made my life more difficult. Do better.