Ongoing Dispute – Misrepresentation of Prescribed Debt

I am extremely dissatisfied with how my dispute has been handled by TransUnion.

On 20 March 2026, I was advised that my complaint regarding a prescribed account had been escalated. After waiting over 20 days, the account has simply been updated and still remains on my profile.

I have now been told that the credit provider has “credible evidence” supporting the listing. This is misleading, as no such evidence has been provided to me.

The creditor also claims to have a recorded call where I allegedly agreed to make payment. I formally requested this recording, and to date, it has not been provided.

For clarity:

* The debt has prescribed (exceeds 3 years). * No payment, acknowledgement of debt, or legal action has taken place. * No proof has been provided of any alleged acknowledgement.

This continued listing is incorrect and prejudicial. If not resolved urgently, I will escalate the matter to the National Credit Regulator and the Credit Ombud.