Ongoing Delay and Lack of Resolution – Still No Credit Report After Over a Month

I originally logged a complaint with Transunion ITC as I had no joy in getting anything done via e-mail and then logged a complaint on HelloPeter on 10/09/2025 regarding my credit report, which contains outdated and prescribed debt over 3 years old. Despite several responses from them requesting documents – including proof of address – I have comp**** fully, sending a lease agreement as requested.

They acknowledged receipt and claimed that the report was sent, but I have not received anything to date. I’ve checked my inbox and spam folders multiple times.

I’ve made every effort to work with them, but it’s now October 15th and there is still no resolution. The constant back-and-forth and vague responses are frustrating, and I feel this is just a delaying tactic. I have also escalated the matter to the Credit Ombud, but their process is even slower.

I want the law to take its course, and I demand that this company provide my credit report immediately and remove all prescribed debt over 3 years old, as per the National Credit Act.

I am extremely disappointed with the service and handling of my request.