Not investigating disputes

I disputed prescribed nimble group account on my credit profile but the feedback i get from transunion is a letter saying my dispute was resolved in the following manner but nothing comes afterward. The account doesnt get removed on my credit profile even though nimble admits the account prescribed. The last dispute reference is TU***. My feedback form nimble was Good day

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7FIN12555

We acknowledge receipt of your Hello Peter complaint and the contents thereof is noted.

Please note as per previous communication we confirmed that the above accounts have prescribed, however we are not authorised to send your request to the respective bureaus for update as we did not list the account. You can submit your disputes personally by sending an email regarding the nature of your dispute to the respective Bureau’s at the following email addresses:

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Should you require any additional assistance, please direct all for our attention

Kind Regards

Ghaironessa Mosaval

Administrator: Specialized Customer Support

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W: www.nimblegroup.co.za A: 35 Brickfield Road, Woodstock, Cape Town