NO use at all

i have a yearly subscription that i paid and have full access to my report. i have tried all avenues of disputing a Telkom negative listing on my name on transunion but with no luck. I disputed on their website, called them and even sent an email which comes back with a automatic reply that they don't do disputes via email anymore. i have sent the disputes to other bureaus which i don't pay them a cent and they have acknowledged the query but the one i am paying cannot assist then what is the point really.