No Service From Transunion to their Paying Clients

I have sent Transunion several emails pertaining a default listing that was listed by Lifestyle Legal as a result of ********** activity on my Identity and also provided them with proof of payment to have this default removed. The default listing has not yet been removed and thus affecting my credit profile. The default was removed at first but then again re-listed, how is this even possible and how is this legal? I will not stand for waiting another 21 working days to have this matter resolved and want this default removed from my ITC report with immediate affect today!! Each time when trying to contact Transunion via telecom, the computer prompts dont even give me an option to speak to a consultant and when logging a dispute on the web page, it displays that something has gone wrong on their system and that I need to try again later, this just keeps on happening every time so when do you want me to lodge a dispute if your system is stuffed?