No service at all

I received a notice that a new credit payment profile had been added to my profile which I don’t know of. I’ve been trying to get clarity from Transunion so that I may take action to prevent the potential *****. On both occasions, I’ve sought assistance, the agents simply ignore and don’t respond to the chat (arrogance at it’s best) and the telephone line does not provide for an alternative - Conversation is closed without any assistance. I’m exasperated and frustrated. Seriously looking for better service provider!