No response to urgent request

My attorney has been trying to contact Transunion via both email and telephone for days on end and to date have had no response. The phone system keeps giving you robot assistance. We have emailed paid up letters of an account to get a urgent matter sorted so my son could get the medical help he needs. They have to date still not even read said emails. My son's condition is rapidly deteriorating thanks to the hold up and I keep having to move his admission on with another week until this issue is attended to. We have no reference either as we haven't gotten anywhere. Can someone please help me so I can help my son!