NO RESPONSE! NO REFUND!

I erroneously made duplicate transactions for my product purchase as I was pressured by the Transunion consultant who was on the phone with me wanting to make sure I completed the payment, I didn't mind because I understand she needed to make her sale.

However she did not assist me to get the refund, she was gone after my payment. I contacted the call center they asked me to email Glen Pillay regarding the duplicate transaction, I emailed him on 19 June with proof of payments requesting a refund and I have never received a response despite follow up. I also emailed webadmin recent and that's also proved useless. If this doesn't get resolved this week I'm never purchasing anymore products from Transunion again!