No OUTCOME

I am trying to apply for home loan and due to the fact that credit reports don't get updated, I have an outstanding account on my name that was paid in full, and my application for my home loan gets declined. I made the payment 2months ago and send a paid up letter with all documents to them and still nothing has been done. I actually begged them a day asked if there is a quicker way to get everything updated and each operator at the call centre that I speak to has different opinions on how long this can take. Seriously there must be a way to help your clients. I just don't know what to do anymore. This is such bad client services. I have send al my documents and phoned them about every day and still there is no progress. I seriously need someone just to help me or go the extra mile for me.