No feedback or response!!!!

On Friday, 3 July 2015 I phoned in regarding a matter I have with a company that listed a negative reflection on my name wrongly. The call center operator instructed me to email the letter and proof from the company to [Email Removed] and said that it will take 7 - 14 days to be rectified. After a week, on 10 July 2015, I still had no response or feedback. I once again phoned in and was given a new email address to send the query to. I immediately received a response with ticket number ***. On 15 July 2015 I received a mail stating that my query was send to the wrong email address and that it was send to the correct department and that I have to phone customer care to get a new ticket number and follow up on my query. On 16 July I phoned in several times, struggling to speak to somebody to assist me. The person then told me that they are busy handling my query and that i have to phone back on 17 July 2015 to confirm if there is still a negative reflection on my name. On 17 July 2015 I phoned back and still nothing was done on my query. How long must I still wait and how many times must I still phone before anybody will attend to my query????