NO FEEDBACK FROM TRANSUNION

On the 21st of May 2020 we closed an account and the company sent an e-mail to Transunion Credit Bureau and copied us in on the e-mail. Up until today this accont still shows active and outstanding on my husbands credit profile. We've sent e-mails, whatsapps, we've tried phoning them, we even sent them a message on their facebook profile. Nothing, no reply. The company that closed the account cannot help us, they keep referring us back to Transunion. On Transunions website, the suppoert button takes you to a window where you can sent a message, we've tried that as well, but the message wont sent. We even logged a dispute on Transunion website on my husbands profile. I've never expierenced such difficulty getting feedback from a company.