No Accountability from Transunion

I have been communicating with Transunion since October. I disputed two accounts from Capitec that have not been updated accurately, sent the proof of payment and was told the matters have been settled and the accounts removed from my records. As we speak, the two accounts are still appearing on my records as defaults. When I call in, I get different stories from the different consultants. I have spoke to Nonhlanhla, Langa. Mbali and multiple more. I get told the matter has been escalated and i should call back in two days, when I do, I get to a new consultant, have to explain the whole issue again, get promised an escalation for which there has still been resolution. No one takes accountability, some of the agents are Rude. I purchased a report with my own money in November after being told the accounts have been removed or closed and still they appear on my report. The service has been appauling from transunion and I still sit with no resolution.