Mytransunion - Worst service all-around.

I've previously made use of Transunion on a month to month basis.

I signed up again for the month to month package deal on 18 Jan 2023. I made use of the credit card deduction on the 18 Jan 2022. No payment was deducted. Later the afternoon I tried numerous time to speak to a consultant and to no avail, got blocked by the voice prompt.

19 Jan 2023 no deduction was made as yet and i tried the call center again. I finally got through to the call center. I was informed that the payment is pending and need to wait 24 to 36 hours. (What complete *******). I then was told that i have a voucher to get a free report because there was a bridge on my account. I asked explain the bridge, to no avail it could not be explained. The lady said she will escalate the pending deduction and let them cancel that 1st before she can release the voucher for me to get the report and I can sign up for a debit order when she calls me back.

20 Jan 2023, still no call from the agent. I called the call center again and spoke to a guy who said that I still need to wait until the payment clear. Or I should send proof of payment. Why should i send proof of payment if you deducted my credit card.... Why do i have to wait for a second escallation to management. I was on the call with this agent for 19 minutes and in that time i wrote this complaint.

This is me on 20 Jan 2023 waiting for an a manager to call me back on the second escallation.

MyTransunion POS system is not suitable and is of stone ages as well as there Website. The whole IT department should walk....

Worst service all-around.