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palane T
1 reviews | Active since May 2013
13 Nov 2024, 21:56
Misleading and pathetic service
I had a Woolworths credit card that was settled and closed in march 2024, since then i have been struggling to get the account updated under my profile on Transunion, a month ago i spoke to a consultant i was advised to send proof that my account was paid up of which i did and after weeks i am receiving a SMS stating the case is closed as no document was not send . from march i have been struggling and Woolworths confirmed the account is closed on theirs site, i am so irritated about the service some one is not doing their job
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Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
14 Nov 2024, 08:03Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply14 Nov 2024, 08:03
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
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palane T's updateReviewer Update
27 Nov 2024, 18:31I am still not sorted
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palane T's update27 Nov 2024, 18:31
Reviewer Update
I am still not sorted
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palane T's updateReviewer Update
06 Dec 2024, 11:55On the 29th I was called to resolve my issue and was asked to send documents and I did I also send a whole communication from Woolworths but i am still receiving same smses to send paid up letter this is soo draining and stressful, is it why the agent i talked to was forcing me to subscribe to Transunion because she kept on saying they make sure that all my accounts will be clear if i subscribe should i pay to be assisted???
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palane T's update06 Dec 2024, 11:55
Reviewer Update
On the 29th I was called to resolve my issue and was asked to send documents and I did I also send a whole communication from Woolworths but i am still receiving same smses to send paid up letter this is soo draining and stressful, is it why the agent i talked to was forcing me to subscribe to Transunion because she kept on saying they make sure that all my accounts will be clear if i subscribe should i pay to be assisted???