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Tyrone E

1 reviews | Active since Jul 2011

23 May 2019, 19:02

Make your life hell to cancel any paid services like TrueCredit

Do NOT sign up to any paid services because you cannot easily discontinue these services. I learnt the hard way by signing up to TrueCredit for a few months.

Firstly, there is no way on their website to cancel a subscription. Secondly, when you phone the call centre there is no menu option that deals with billing or cancellations - I figured out after phoning multiple times that phoning and using option 2, then option 2 again gets you to someone that can help with this. Thirdly, I got the most unfriendly operator who aggressively kept asking me WHY I want to cancel my membership and insisting that I need this service.

Terrible service and ********* behaviour from this company. AVOID.

0
Replies (1)
Transunion Credit Bureau
Transunion Credit Bureau's reply30 May 2019, 15:01
Official
Good day,

We have noted your query,
however in order to resolve this request we require further information which cannot be displayed on this platform for your safety.

Kindly send us an email with your personal information such as ID number and contact details to *** insert 'HelloPeter Query' in the subject field


Regards,
TransUnion