Make money by being difficult to use

What I really like is when a company makes it so that you have to pay for a 'premium' product to get a report, which then immediately becomes a monthly subscription, but when you want to cancel, you can't. So you need to contact support, but their support form is broken, because the website is as useful as snow in Alaska, so you trawl the internet to find their email address, and somebody who can help you, but to cancel you first have to go through the RICA process. Literally designed to make money by being difficult to use, aka, terrible.