LONG OUTSTANDING DISPUTE, NO FEEDBACK OR RESPONSE FROM TRANSUNION

<p>Mid-July I requested my latest credit report and noted that a debt that I had settled in May 2017 was still reflecting as a Default on my record. i immediately submitted a dispute against this via TransUnion's website and uploaded the required documentation. To this day I have not received any correspondence from them whether it be confirmation of receipt or request for further information.</p> <p> </p> <p>On 21 July 2017 i contacted the TransUnion Disputes Call Centre requesting them to rectify the default. I was advised to submit the settlement letter from my creditor and a clear ID copy, both of which I emailed immediately to ********** with the reference number in the subject line as advised. Again, to this day I have not received any feedback from them.</p> <p> </p> <p>A week after sending the email I called to confirm whether they had received my documents and was advised that the 5-day period of receipt of documents was not over yet. I was further advised that should I not receive an SMS after those 5 wokring days I should call again to follow up. To this day I have not received the SMS.</p> <p> </p> <p>I have been calling the Disputes Call Centre every other day to follow up whether they have received my documents and what the status of my dispute is. On all occassions I'm on hold for no less than 10 minutes! At times the call gets cut off. I am very disappointed to experience such terrible service with TransUnion.</p>