DB
Dee B
1 reviews | Active since Sept 2016
05 Apr 2022, 15:43
Locked out - what a stupid system Transunion operates
This is the stupidest system I have come across in South Africa, and there are hundreds of them. Why is it so difficult to speak to a HUMAN BEING. Your telephone system does NOT work. I am sent from pillar to post with no human around. Why do you need to hide? I have been locked out of my account and there is a big message stating that I should - CONTACT US !! Ha ha ha. I cant. What part of 'I have been locked out' do you not understand. I cannot reset my password because I have been LOCKED OUT.
Never mind, I will just stay with Clearscore.
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Replies (3)0
Replies (3)DB
Dee B's updateReviewer Update
05 Apr 2022, 15:56 I see on the Hellopeter website that Transunion of a HUGE amount of dissatisfied customers. Better to just close shop.
DB
Dee B's update05 Apr 2022, 15:56
Reviewer Update
I see on the Hellopeter website that Transunion of a HUGE amount of dissatisfied customers. Better to just close shop.
Transunion Credit Bureau's replyOfficial
06 Apr 2022, 09:44Good day, this matter has been escalated
Transunion Credit Bureau's reply06 Apr 2022, 09:44
Official
Good day, this matter has been escalated
DB
Dee B's updateReviewer Update
11 Apr 2022, 16:56I have finally managed to reset my password and logged into my account. It is completely beyond me why any company would bother to contact Transunion for information on me as I see in my account that my name is spelt incorrectly, no true info of how long I have owned my house, my WORK and HOME telephone numbers are incorrect as I am a pensioner and do not work and I do not have a telephone at home. Good luck to any company wanting to check up on my credit status with Transunion. It is really embarrassing for you.
DB
Dee B's update11 Apr 2022, 16:56
Reviewer Update
I have finally managed to reset my password and logged into my account. It is completely beyond me why any company would bother to contact Transunion for information on me as I see in my account that my name is spelt incorrectly, no true info of how long I have owned my house, my WORK and HOME telephone numbers are incorrect as I am a pensioner and do not work and I do not have a telephone at home. Good luck to any company wanting to check up on my credit status with Transunion. It is really embarrassing for you.