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Nnuku

1 reviews | Active since Feb 2022

19 Dec 2022, 10:07

Locked account frustration

I am not happy with logging system that keeps on saying incorrect password even when the password is correct and now I have been locked out again 😑 from my account. I am not happy and I am a true Identity client. When I call for the second time no one is there to assist. If I knew of these I would not have subscribed.

0
Replies (3)
Transunion Credit Bureau
Transunion Credit Bureau's reply19 Dec 2022, 12:31
Official
We have escalated your query and one of our agents will be contacting you with feedback. 

Kind regards! 

N
Nnuku's update19 Dec 2022, 17:12
Reviewer Update
They have sent an email to reset my password and I followed exactly that and set the new password but when I log in it says my logins don't match I don't know why because after resetting the password I saved it automatically so that I do not enter it to avoid making mistakes. Now I don't know what to do. I don't want to login again because it's gonna lock me out again. I have also cleared ache and enabled cookies but still I cannot access my accout.
Transunion Credit Bureau
Transunion Credit Bureau's reply20 Dec 2022, 09:02
Official
We have escalated your query and one of our agents will be contacting you with feedback. 

Kind regards!