Lack of rsponse or any communication or action.

I have a judgement for an account that was paid in full in march 2018. This judgement still appears on my credit report. First I lodge a dispute but the website is incpable of actually sending supporting documents. I then fax all the relevant documents ( I mean who still faxes these days ?) and hear nothing back. I have now emailed ( having to google for an email as transunion don't want you to use their email it seems) all documents. I also tried the call centre yet because i failed theire random questions they refused to help me. How about running a business that helps people and not hinders them at every step ? Can someone please look into thios and communicate with me as to what you are doing .