Lack of responsiveness

Hi,

I must say that over the years your service have just gotten worst.

I received an e-mail from Standard Bank asking me to send it to TransUnion to remove a default judgment against my name.

You send me an e-mail stating the following: "Your dispute or query with TransUnion around information on your TransUnion Credit Report was erroneously submitted to the incorrect department.

"We have forwarded your request to the TransUnion Customer Support Call Centre. Please contact them on ***to follow up on your request and to obtain your reference number for your dispute or query."

To get through to your Call Centre is virtually impossible. After battling for 15 minutes with your ridiculous IVR and holding for another 15 minutes, I just had to give up, because holding on for your agents may just land me back onto the credit bureau again.

My reference numbers are as follows: Ticket# ********** ********** 23 Ticket# ********** ********** 16

Please feel free to call me to have this matter amicably resolved.

Regards