Keep your report, just pay back my money

I requested a credit report and score on the 29th May 2015, I then made a payment of R80 which was confirmed from their side by sending me proof of payment. 10 Days later , I still haven't received the damn report. I've made several queries and was initially told they hadn't received any payment from my side. After I sent through the proof of payment the story changed to \ I cancelled my order"";you are clearly failing at this customer service business."""