ITC - Transunion Credit Bureau - Discovery

Could you guys please stop calling me to ask the same questions to which I give the same answers to. Firstly, if you call to tell me that all calls are recorded. If that's the case, why is there not a record of the initial call you guys called made to me stating: 1. That I was retrenched in March and with that my policy with discovery was terminated. 2. The same policy was terminated while it had funds in its savings. Why can those savings not be used to settle what I supposedly owe? 3. I will not be paying for a service I have not used in 6 months...

Lastly, can your consultants not insist on making me talk to them??? If I say I cant talk at the moment i mean exactly that. Please respect that and call at a later time.