Information backdated with system update

I susbscribe to the mytransunion alert and score and diligently keep track of my credit information and profile. When they recently updated the system all my credit information reflected on the online report defaulted to 19 May 2015 information. I have called the call centre and they can pick up the up to date information but no one seems to be able to tell me when this will be rectified. I even logged a query via the support option on the site and got an email saying my query had been logged to the wrong department and that I should call the 0861 number to get assistance. I duly did this but the lady was\unable to advise on online information\". Please can someone address this issue ASAP? "