Incorrect status on Foschini account that was paid up in December 2015

<p>I paid up my Foschini Account in December 2015 and received the paid up letter and Foschini statement in early January 2016 from VeriCred. I then called Transunion to request for my Foschini account to be updated with the paid up status and that the account has been closed off, I was told that they will have to raise a dispute and I was given a reference number (TU ********** 6-000066-01) to quote of email. I then attached my ID copy, Foschini statement that showed a zero balance (R0) and VeriCred’s paid letter and quoted the reference provided by Transunion. I then sent the email to Dispute department within Transunion as instructed. I bought a credit report with score results in late May 2016, when I looked at my Foschini account, I noted that it was showing that my account is in arrears from February 2016 to May 2016 and there was a balance of R1227 that was reflecting on my records. This is not correct as the account was closed off in December 2015 and this information was brought to Transunion’s attention, hence, dispute case was opened. I therefore in the last week on May 2016 contacted the Credit Ombud that assist with enforcing fairness in credit and credit bureau matters, on 03 June 2016, I was informed by Credit Ombud that my case has been escalated to their investigating team and that my case administrator will contact me once there is a response. Till today, 27 June 2016, I have not received any response… This incorrect information is affecting my credit record and credit score, its ruining my life. Please help me.</p>