Incorrect Scoring - False information

Good day - I was unable to connect to your call centre or the supposed virtual Agent to assist. I recieved my updated credit report and noted that my score has dropped, with the reasons being Accounts being arrears of up to 120 Days! Where do you guys even source this information to be SO WRONG. All other credit bureaus show that my score is going up, but Transunion reflects my score going down, using incorrect information & reason. The said defaults do not even appear in the default report. Judging by some of the reviews, someone...or everyone is NOT doing their job at Transunion. Please get my score resolved and STOP fabricating information to generate a score!!!