Incorrect Judgment and not removed from Profile

There is an incorrect judgment on my name logged by transunion and has being going on for 3 weeks now. I called them and advised them that I do not even have any accounts with Nedbank. They did advised that an incorrect account was added to my profile and will remove this. 2 weeks has gone by now with me calling them and they advised it has been removed. but when I log onto my profile it is still there. I call again and they advise that they sent this to head office and has been escalated.