Incorrect information captured

I call ***today and got through to Sibongile, who advised me my address is incorrect and I cannot be assisted, I need to send my ID copy and Proof of residence with my cell no and e-mail address to ********** I called back because it didn't make sense and got through to Thembi who told me the same story. What I didn't understand is I spoke to Diketso Mokoena on 22/01/2018 and Vincent on 25/01/2018 (who assisted me with a a password re-set). I spoke to Olive from ***on 25/01/2018, I have been confirming the same address all the time which and today it appears to be incorrect. I received a credit report on the 01/02/2018 with my address (apparently incorrect). What I don't understand is who changed my address in the last 6days as my report came with my address which appears to be incorrect today. Themi called Vuyo who is her supervisor according her and he promised to get back to me tomorrow after listening to the calls. He refused to give me his surname as apparently they are not allowed to do so. He said he is the only Vuyo in the place. I am not starting to question the confidentiality of our information.