Incorrect credit score

I disputed an item on my credit report on 08.07.2020. On 15.07.2020 I called to find out why they are not sending me an updated report as per the email I received on 13.07.2020. I was then told that my dispute wasn't resolved even though I received an email to confirm it has been resolved. I was then told to call back within 48 hours. After more than 48 hours I called and it was still not fixed, I was then told to call back again after 48 hours as the escalation hasn't been dealt with. I called again today (which is after 48 hours) and unsurprisingly, it still hasn't been dealt with. So now yet again, I have to call back after 48 hours; the agent whom I spoke to today just conveniently vanished on the call. How many more calls do I have to make in order to resolve this? Its ridiculous! Just fix my credit report already!