Incorrect credit information

On 21 Sept 2017 I called for my own credit report and discovered to my horror that they had confused me with a completely different person who appears to have the same birth date as I do. His credit history is poor whilst I have no accounts bar Telkom, cell phone and a very small bond which will be paid up within months. The other guy owes money all over the place and has defaults. They didn't even get my address correct and they say I am a widower, a fact that surprised my wife. This has certainly affected my credibility and I followed up on 14 November with no response. Now I can't follow up because the call centre at ***is designed to run you in circles and never get to speak to a person.

Incidentally, I tried Experian who are completely correct so the problem lies with Transunion who really really have no social morals.