Inconsistent and slack with processing incorrect information

You sent me a letter on 05/03/2024 to confirm that an incorrect account / listing on my profile will be removed. Well, it is now 23/05/2024 and this incorrect account is still reflecting on my profile. Your letter CLEARLY states the following: "We could not find any credible evidence to support the validity of the challenged information and have accordingly removed it from your credit profile. Your updated credit report will be provided to you". What a bunch of Hocus Pocus! It is still on my profile. I am extremely upset that I have to pay R81.00 every time I have to check that my profile has been corrected, because you, TransUnion, is incapable of correcting an incorrect listing as per your own documentation. I have now had to log another dispute on 09/05/2024 via your website because your telephones just ring and ring and ring and ring............. Your service is POOR! I have had to appoint an attorney now to try and get this listing removed. I think that a formal complaint to NCR is next.