INCOMPITENT SERVICE DESK AGENTS

My id was ****** and I wanted to activate the notification when credit is being asked with my credentials,<br> I called and I was told to sent in documents, they gave me a reference number ***,<br> And then they decided to tell me my utility bill is unacceptable and I should send another proof of residence, which I sent but to my surprise, I have to go back in the queue and wait for another 5-7 days to be assissted. I called and requested that they link the 2 calls but I was told that there is nothing they can do. This is unacceptable,the new call number ***. Transunion will pay if there are any accounts opened in my name that I dont know of, they will pay those debts. Their service is poor, horrible even