*********** TIME WASTERS

I lodged a dispute with Transunion on 17 January 2018 under reference number TU ********** 7_000265_02. Subsequent to that I received an SMS confirming they have received my dispute and requested I fax my documents to them. I attended to this. They then kept on sending sms' indicating that my ID copy is unclear. I faxed it again from numerous places using different settings. The SMS then stopped and I was under the assumption that they were busy with the dispute. A month passed and after numerous attempts to get a hold of them, I managed to speak to a consultant and he advised my ID is still outstanding. I then told him I faxed it on numerous occasions and no one notified me. On the same day I faxed it again using different settings also. To date I have not received a response from them. I called their office again today and after waiting for 8 minutes, a consultant answered and dropped the call. Calling lunch time is fruitless as no one answers. After 5 I called again as their hours on the website indicate they're open until 6. I was placed on hold for 39 minutes without assistance. Yet they are supposed to be the largest and trusted credit bureau?... How as I've had better assistance with the other credit bureaus who go the extra mile.... I'm fed up and frustrated... Can someone please help me