*********** System and Poor Customer Service

<p>This review is specifically for the so-called "Biggest and most reliable Credit Bureau". </p> <p>I had accidentally placed myself on debt review and in order for me to be fully removed off debt review, I had to pay up all my debts and submit proof to all the 5 South African credit bureaus ( TransUnion Credit Bureau (ITC Credit Bureau), Compuscan Credit Bureau, Experian Credit Bureau and XDS Credit Bureau). I paid up all my debt in April and submitted all my documents to each bureau in June. I was assisted within 2 weeks by each Bureau except for Transunion. They firstly sent me an email apologising for their late respone; then after I sent all the documents again they then required me to fill in a document (which they could have sent with the apology email but didn't). I had one document missing but I was not told that, I had to call in and ask about my progress in order for me to find out that I had a missing document!! I then submitted the missing document, which stated that I needed to be removed off debt review and have all my debt removed off my credit report. After 2 weeks I got a message saying that my issue was solved, so I called in and asked for my credit report, only to find that they had only removed me off debt review and had not removed my previous debt. I then submitted the documents again and asked them to remove all my previous debt. In 9 working days I received an sms saying that my issue had been solved but only to find out that they only removed me off debt review again!!! LIKE ***!!! I sent the documents again and specifcally got someone to log a ticket so that my previous debts will be removed. The process has taken so long and I am unable to reach them by phone as I get a message which says "We are currently experiencing technical difficulties". I eventually logged a complaint with the Credit Ombud and now the issue is being handled by them. Transunion is absolutely terrible and really need to be rated as the worst credit bureau. If it cannot handle the amount of clients it has then it needs to off load the work or get assitance somehow because this is affecting people's lives and I feel like they do not care if our credit records are solved or not. </p>