*********** and Pathetic time wasters !!!!!

***********, pathetic, useless, don’t care. Where do I even start, as many other South Africans I found myself over-indebted in 2018, one of the last things I wanted to do is place myself under deb review, in order to cope and make my monthly obligations I went under debt review. My goal has been to pay off my debt swiftly, I’m was proud to have only been on debt review for a year and a half, a lot of effort went into paying off large amounts but I knew I needed to do this because I have bigger goals. I received my clearance certificate in February 2020, I was also copied into the emails and process whereby the debt review team inform the bureaus to update my profile. Within a week I qualified for a loan with my bank, I was excited but then I subscribed to pulse and kudough to get a full view on my score, it still showed I was under debt review, I told myself okay, perhaps this takes some time maybe in March it will be updated, every bureau was updated except for Transunion, I called and logged a dispute. I also logged a dispute with another bureau, this was resolved within a week. Five days after logging a dispute with transunion I receive a sms to say I still need to send my ID, I called them and made them check my email, and the consultant said sorry I see it is there . This now added an additional 5 days to the 20 day resolve process, please bare in mind I send the supporting documents on the day the dispute was logged. On the 4th of April I received feedback that my query was resolved. I looked at the report and saw all the accounts were updated to closed the flag however for debt review remained. So I called the 6th of April and was informed I asked to be placed on debt review status, fuming I told the person that how can I place myself under debt review when I just ended it in Feb, why would I send a clearance certificate and all other supporting documents ? Back and forth I was then told “oh your counselor still need to update the system” I lost it completely and asked her why is all the other bureaus updated except for you? Why is it taking so long for you to follow a simple instruction, a Superior was contacted who advised I need to make contact with the Debt review company and ask them to update my status, the debt review company advised me that they’ve updated the system on the 4th of Feb and even provided me with a corresponding screen shot, back to transunion I sent the screen shot and the lady apologized profusely and promised they will update my profile within two days. Two weeks passes I call and gues what.......no update So this is what is happening in my life: Pre-lockdown I app**** for credit to start building my profile, I was rejected from 4 entities including. Banks. For those who not know major banks makes use of two major credit bureaus to review credit behavior and guess what, if you have a good score at the one bureau and debt review flag at the other they decline you, ripple effect your score drops. I’ve now escalated this matter to the credit ombudsman not sure how long this will take.... Thank you transunion for ****ing up my life !