*********** and Bad Service

I am sure many consumers are experiencing the same frustration as i am.After numerous calls and e-mails up to date a default has not been removed from my name.You phone the call centre and they transfer or disconnect your call.Staff is not very helpful and no feedback is provided via e-mail.I have been patient for quite some time,but my only solution to rectify the situation is to approach the NCR.I don`t understand why it is so difficult to deliver an effective and professional service.