Incompetence rules. Do you actually have a customer service division?

Firstly I do have a subscription to Transunion, however that seems to make no difference whatsoever to their service, sorry I meant no service levels. I have been having similar problems with Transunion, for the past 5-6 years. Whenever I try to login, I am told the password is incorrect, no it is not, I do know my password. However be that as it may I try again and then a screen comes up saying I have tried to access my account too many times and now it is blocked, contact customer care. Knowing this is usually takes in the region of 25-30 minutes holding onto the phone, I went onto their Whatsapp chat site which askes the robot inimitable questions and then states I would be transferred to a live agent. I have now been waiting for over 35 minutes for this so called live agent. Why do I even bother paying for, it would seem something that does not exist.