SI
Shafiq I

1 reviews | Active since Jul 2014

11 Jul 2017, 11:04

Incompetence at the highest level

<p>I received a credit report with false information it. It shows that I have accounts in arrears .Also, I have addresses and phone numbers on my report which don't belong to. </p> <p> </p> <p>I called TransUnion and the level of incompetence is just unbelievable. Wh do banks still use them?? </p> <p>They put me on hold, hang up on me. Send me from 1 department to another. The staff can't evens speak clearly. </p> <p> </p> <p>They told me it is a technical glitch on there system. I would expect that after a day it would be sorted but nothing. I called the head office, hoping they could help me and sge said she will transfer me to the relevant department and then she transfered me back to sales. Sales told me to call the disputes department. This is my 5th day tring to get someone to assist me.</p> <p> </p> <p>I done credit checks with Lucid and Experian. They were efficient and proffessional. They called me back to follow up with me, My credit report with them is very good. </p> <p> </p> <p> </p>

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