Impossible to get Trans Union to assistance

Item: Transunion Credit Bureau
Rating: 1
Author: Jeremy L

I have a problem on my profile which says my ID number is linked to someone who is deceased. I have now tried via the WhatsApp, emailed, had my insurer email, and been put through to 4 people on the impossible call Centre and not one person is able to take responsibility to fix the issue. There are no responses to the emails or the contact us on the website

Helpful (0)

Replies (4)

Transunion Credit Bureau's replyOfficial

07 Jul 2022, 07:53

Good day, this matter has been escalated.

Transunion Credit Bureau's reply07 Jul 2022, 07:53

Official

Good day, this matter has been escalated.

Jeremy L's updateReviewer Update

13 Jul 2022, 16:54

Sirs thanks for the call from one of the Transunion team but grateful for an update on status?

Jeremy L's update13 Jul 2022, 16:54

Reviewer Update

Sirs thanks for the call from one of the Transunion team but grateful for an update on status?

Jeremy L's updateReviewer Update

09 Aug 2022, 20:24

I had a helpful lady call me, ran through the details and promised to follow up but have since not heard back at all. It has now been over a month which is highly disappointing

Jeremy L's update09 Aug 2022, 20:24

Reviewer Update

I had a helpful lady call me, ran through the details and promised to follow up but have since not heard back at all. It has now been over a month which is highly disappointing

Jeremy L's updateReviewer Update

01 May 2023, 15:27

Sirs I still have not had my profile resolved despite promises in almost a year if can please escalate?

Jeremy L's update01 May 2023, 15:27

Reviewer Update

Sirs I still have not had my profile resolved despite promises in almost a year if can please escalate?